Knowledgebase

Welcome to theSupport Data Groupweb hosting. supportdatagroup.com is committed to provide Reliable and cheap web hosting plans with fast 24/7 customer ticket support. Whether you are looking for personal web site hosting or a business, supportdatagroup.com is the first choice for you.

Please go through following documentation before using services of supportdatagroup.com.

We assume that you have purchased hosting plan and received our welcome email with hosting logins and DNS information.

If you have not received welcome email with logins please contact our support immediately.

Once you go through following steps you can easily setup your site with supportdatagroup.com

STEP 1 : POINT YOUR DOMAIN DNS TO OUR SERVERS ( TRANSFER DNS )

Before pointing your domain DNS to our servers, You need to collect Primary Name server and Secondary Name server address provided in your hosting plan welcome email ( Transfer Domain Section )

Then Select below desired option to update domain DNS.

OPTION 1 : DOMAINS REGISTERED WITH SUPPORTDATAGROUP.COM

If you registered your domain with supportdatagroup.com and purchased hosting plan you can update your domain DNS to our servers using below steps.

Login to your domain manager at https://supportdatagroup.com/clientarea with your domain name and password which is provided in your "Domain Order Confirmation" email.

1. Enter Primary Name Server in First box and Secondary Name Server in second Box and so forth.

• • For Example :
    • ns1.host-my-website.com
    • ns2.host-my-website.com
    • ns3.host-my-website.com
    • ns4.host-my-website.com

Note: You need to wait 24-48 hrs for your domain DNS info propagation. After 48 hrs only you can see your site and send/receive emails.

OPTION 2 : DOMAINS NOT REGISTERED WITH SUPPORTDATAGROUP.COM BUT HOSTING WITH SUPPORTDATAGROUP.COM.

You need to update your domain DNS at your registrar site. Please contact your domain registrar and give DNS information provided in hosting welcome email. So that your registrar can update DNS on your domain.

You can find our who is your domain registrar and where your domain DNS pointing from https://www.networksolutions.com/whois/index.jsp

Note: You need to wait 24-48 hrs for your domain DNS info propagation.

STEP 2 : ACCESSING SITE CONTROL PANEL ( Cpanel )

Make sure that your updated domain DNS and propagated as per Step 1 before proceeding further.
You can access your domain cpanel using following different URL's

http://my-domain-name-here.com/cpanel
http://your-IP-address/cpanel

You will be asked to enter username and password which you can find in your welcome email under "LOGIN INFORMATION" section.

Once you login to control panel you can create email accounts, sub domains and MySql Databases etc.

STEP 3 : UPLOADING FILES TO YOUR WEBSITE

To publish your website (upload the files from your local computer)
to your account/server, you need to use some sort of uploading software.
There are many options available. Here are a few options:

A ) FTP Software (WS_FTP, CuteFTP, SmartFTP )

You can download and install on your computer from following links
http://www.ipswitch.com/, http://www.cuteftp.com/products/cuteftp/index.shtml or http://smartftp.com

Before uploading through your FTP software requires following details.

-- FTP SERVER NAME : ftp.yoursite.com or Server IP ( you can find in welcome email )
-- USERNAME : Your control panel username
-- PASSWORD : password
-- UPLOAD DIRECTORY : public_html

Your home page must be placed in the "public_html" directory and must be named
"index.htm" or index.html. This is the file
that the server looks for when someone types your URL:
http://my-domain-name-here.com in their Web browser.

B) Microsoft FrontPage (http://www.microsoft.com/frontpage/default.htm)

If you designed your site Microsoft Front Page you can directly publish using Front page.
To upload to your site, you need to know these few things:
-- FRONTPAGE SITE : http://my-domain-name-here.com (See Notes Below)
-- FRONTPAGE USERNAME : Your control panel user name
-- PASSWORD : Password

FrontPage will not work until your domain DNS propagated to our
server. It may take 24- 48 hrs for full DNS propagation after you update
your DNS.

C) Cpanel File Manager

You can also upload files using cpanel File Manager.
1) Login to cpanel ( http://my-domain-name-here.com/cpanel )
2) Click on File Manager Icon
3) You can see list of files and folders.
4) Click on "public_html" folder icon to open files in that folder.
5) Upload files to that folder using "upload files" link

For any further help open helpdesk ticket at https://supportdatagroup.com/submitticket

Thank you
Support Team
supportdatagroup.com